Electronic Health Record (EHR) systems are becoming a large part of the medical community. EHR systems offer a range of collaborative and customizable tools that help centralize patient care.
However, with all the different opportunities that EHR offers the medical community, some hospital systems and especially doctors find it hard to transition to this new, digitized solution.
Change is rarely easy, but adopting an EHR system into your practice is an advancement that can help everyone in your practice, from the staff to the patients, become more connected, organized, and efficient.
The best way to adapt to using an EHR system is to personalize it for each end-user as much as possible. At ReMedi Health Solutions, we believe that Personalization should be conducted by physicians with clinical experience in the new EHR. Now, from the Virtual Command Center, ReMedi physicians can support more doctors than ever before with their EHR Personalization needs. The virtual solution enables just ten ReMedi physicians to support up to two thousand practicing physicians with Personalization lab sessions!
Here are seven reasons why physician Personalization is key to EHR success:
1. Adoption of the New EHR
Personalization is important for a physician because it helps patients and doctors adopt new EHR systems. A 2019 study conducted by KLAS’ Arch Collaborative found that the adoption and evolution of EHR are cultivated best in an environment where physicians personalize their patients’ systems.
The EHR system or usability does factor into the adoption of new EHR. However, every EHR system is a tool that improves clinical workflow. Similarly to every tech innovation, every EHR system has different functions and interfaces.
Yet, if physicians don’t make it a genuine part of their practice, it will never reach its full capabilities.
To make an EHR system a part of your practice, ensure that every physician sees the benefits of using this powerful technology. Then, doctors need to use it and understand its functionality to become comfortable with it.
Once doctors and staff become genuinely comfortable and excited about the technology’s capabilities, patients will follow suit.
2. Specialty-Specific Workflows
Everyone in the medical industry has an important job to do. Yet, every position in the medical field has a specialty-specific workflow. A doctor and a nurse have two different workflows, schedules, and duties. When you evaluate the means by which surgeons versus anesthesiologists versus primary care physicians see their patients, you realize that each one is tangibly different and will completely use the EHR in a unique way. Therefore, any EHR system you use must adhere to each staff member’s specialty-specific workflow.
The best way to do that is to personalize the system with someone with an understanding of each specialty. This opportunity is a wonderful way to get your staff involved and invested in learning the system. When people understand that you are helping make the system great for their use, they are more inclined to learn the design and use the system to tailor it to their needs.
3. MD to MD (Peer to Peer)
A 2019 survey indicated that poor EHR training largely impacted the system’s personalization and usability. This survey solidifies the importance of learning from a clinician with background and end-user experience with each EHR system. At ReMedi, our approach to peer to peer training helps our physicians explain and personalize the EHR focusing on the “why” we do things in a specific way with the new system. Most EHR trainers simply show you “how” the EHR works — leaving room for uncertainty, error, and inefficiency. One step further, we share why we document things in a certain way, why we utilize the InBasket/Message Center in the appropriate way. It’s hard for a non-physician to teach a physician why things should be done a certain way, so we have found the MD to MD training to be the most beneficial of all during EHR implementations.
A clinician with such experience can offer real-world data, best practices, and shortcuts that reduce clicks, making the process much easier. Plus, in this environment, trainees can have all their questions answered for their specific system.
Physician trainee confidence levels grow exponentially when trainees see that another clinician has learned and found success with an EHR system.
At the end of the day, an MD is more inclined to listen to and learn from another MD. Especially when the training EHR physician is outside of their institution, there is little bias involved, and the approach is strictly based on strategy, efficiency and ease of use. The doctor now has a peer who is assuring them that they can understand the EHR system and it will be beneficial to their productivity and patient care practice.
4. Preferences, Favorites, and Customization
A system can only passively pick up on so many preferences. So, the more an individual personalizes a system to fit their needs, the better it performs. However, while professionals personalize their desks, phones, mousepads, and other office supplies, 66% of professionals surveyed by KLAS had little to no personalization added to their EHR system.
The personalization of your EHR system is an integral part of the experience. If you don’t personalize the experience, you disregard a large portion of the system’s overall capabilities.
With most EHR systems, you can input note templates and favorite data unique to the user. Therefore, as the doctor gets accustomed to the EHR, the system tailors itself to optimal customization and productivity.
Our Personalization team at ReMedi has found that if the physician is taught how to correctly use the EHR within the first weeks of the implementation, every hour they spend personalizing and learning the system results in a saved working hour every week from then on.
5. Ease of Use / Functionality
The overall EHR systems design responds well to customization. The system’s best informational asset is the people who are using the system. The more they can offer the system in terms of personalization and customization, the better it can provide ease of use and optimal functionality.
The design intention is what makes it beneficial to have peers teaching peers during the initial setup. However, cultivating ease of use and functionality extends to the willingness of co-workers to train new hires.
Every medical office has specific jargon, ways of filing, and customization of unique operations. Therefore, when a person is new to the practice, even though they will have the ability to customize their own EHR systems workspace, a peer must explain how to use the system.
Similarly to the overall teaching experience, when a peer teaches a peer about the practice’s system, they can share their knowledge and offer tips to make the transition easier.
This collaboration improves usability and functionality overall because everyone is on the same page and can help anyone with a range of aspects throughout the system.
6. Better Patient Care
Ultimately, every medical technological advancement gets implemented to help physicians improve patient care. The implementation of EHR systems is no different.
Personalizing your EHR workspace makes it easy to find everything from patient information to form templates. You have control over the look, organization, and information you have close at hand.
When physicians apply the prior personalization points to their practice, each doctor can focus their full attention on the patient, using this technology as the dynamic tool it is designed to be.
7. Physician Satisfaction
Physician satisfaction occurs when the doctors can navigate the EHR confidently. The confidence they gain while continuously using and learning the EHR system’s capabilities allows physicians to serve more patients promptly, with a better focus on outcomes. Physician burnout goes away when the physician can finish their work inside of their working hours, and head home for some ‘pajama time’ with their loved ones.
Ultimately, EHR systems are a powerful tool that can help physicians garner satisfaction in their work by organizing the medical process. However, that tool is only as useful as the extent it gets implemented. So, to reach the heights and get the best experience any EHR system can provide, physician Personalization is vital.
Conclusion
At ReMedi, we’re focused on serving physicians in the clinical environment. To learn more about how ReMedi supports its hospital partners with physician Personalization, send us an email at info@remedihs.com.
